Frequently Asked Questions
Do you have multiple locations?
Yes, we have a watersports location and we have an ebike location.
Watersports: 102 Mt View road (Behind Crandell Mountain Lodge)
Electric Bikes/Bookings: 309 Wind Flower Ave (In front of the Opera Theatre)
Why can't I book online for the same day, are you all booked up?
Not necessarily. On the same day, we only allow first come first serve. No online booking option. You can only book online at minimum 24hrs in advance.
Are life jackets included in the price?
Yes, every rental comes with a life jacket, your safety shouldn't cost extra!
Do your E-bikes come with helmets?
Yes, there is no extra charge to rock our fashionable helmets, they are included.
Pet friendly?
Of course, you can bring your pet aboard. You are responsible for their life jackets and any accidents.
What is your COVID response?
We are doing everything we can to keep our location and equipment clean and sanitary. We clean all equipment between uses, and our facility regularly. We also have plexiglass up, and 6ft markers on the ground to keep a good social distance.
How many can you fit on a canoe?
Normally you can fit 2 people per canoe, but if you have a third person you will be limited to the bay area do to weight restrictions. You can fit up to 2 small children in a canoe as well, but also limited to the bay area...dependent upon weight. Anyone 12 or older is considered an adult.
Can I take a canoe for a full day to Crypt Lake trail head?
Yes, but it depends on weather and wind. (Above 30km winds) Our policy is to book online to make sure you get a rental and then call the day before to make sure the weather is accommodating to cross the lake. We will then tell you that you are good to go, or we can rebook or refund you. The earliest you can book is 10am, but when you call the day before, you can request an earlier departure. (Earliest is 7am)
What is the weight limit on stand up paddle boards?
Adult board - 230lbs
XL board - 285lbs
Party board - Not sure, about 10-12 adults or 30 kids.
How do we get our Canoe or kayak to the bay?
We are fairly close to the water so walking them down is one option, but if you need we have carts that can be used for all canoes and kayaks to roll them to the bay.
Online Cancellation Policy
100% refund as along as we get an email or call 24 hours in advance.
Yes, we have a watersports location and we have an ebike location.
Watersports: 102 Mt View road (Behind Crandell Mountain Lodge)
Electric Bikes/Bookings: 309 Wind Flower Ave (In front of the Opera Theatre)
Why can't I book online for the same day, are you all booked up?
Not necessarily. On the same day, we only allow first come first serve. No online booking option. You can only book online at minimum 24hrs in advance.
Are life jackets included in the price?
Yes, every rental comes with a life jacket, your safety shouldn't cost extra!
Do your E-bikes come with helmets?
Yes, there is no extra charge to rock our fashionable helmets, they are included.
Pet friendly?
Of course, you can bring your pet aboard. You are responsible for their life jackets and any accidents.
What is your COVID response?
We are doing everything we can to keep our location and equipment clean and sanitary. We clean all equipment between uses, and our facility regularly. We also have plexiglass up, and 6ft markers on the ground to keep a good social distance.
How many can you fit on a canoe?
Normally you can fit 2 people per canoe, but if you have a third person you will be limited to the bay area do to weight restrictions. You can fit up to 2 small children in a canoe as well, but also limited to the bay area...dependent upon weight. Anyone 12 or older is considered an adult.
Can I take a canoe for a full day to Crypt Lake trail head?
Yes, but it depends on weather and wind. (Above 30km winds) Our policy is to book online to make sure you get a rental and then call the day before to make sure the weather is accommodating to cross the lake. We will then tell you that you are good to go, or we can rebook or refund you. The earliest you can book is 10am, but when you call the day before, you can request an earlier departure. (Earliest is 7am)
What is the weight limit on stand up paddle boards?
Adult board - 230lbs
XL board - 285lbs
Party board - Not sure, about 10-12 adults or 30 kids.
How do we get our Canoe or kayak to the bay?
We are fairly close to the water so walking them down is one option, but if you need we have carts that can be used for all canoes and kayaks to roll them to the bay.
Online Cancellation Policy
100% refund as along as we get an email or call 24 hours in advance.
